Supersonic - Worst service ever

After load shedding on Thurs 11/11/2021 our internet went down. We attributed to perhaps loadshedding and due to this maybe that why we didnt get back on line. Today is the 15/11/2021. We still have no internet. When i logged a call it was friday because we realized there might be be a bigger issue. Supersonic had no idea that there was an apparent fiber issue, we are the only house on our street with this so called issue. They cannot do anything it is a Vumatel issue. Till now no feedback from Vumatel or supersonic. I have had to contact them through FB, Instagram and twitter to get answers. Granted I am not a Vumatel customer so technically Supersonic should be liasing with them and giving me feedback. They gave me two reference numbers one for them and one for Vumatel and the agent said vumatel will contact me!!!!! tICKET NO: ISP-595627 Vumatel *** Supersonic ***. I sent a message on Twitter to follow up now again because no one at Supersonic gives a damn about the customer. I will be cancelling my service with Supersonic and I will never ever recommend them to anyone.!!!!