PC
Penny C
1 reviews | Active since Aug 2016
06 Feb 2024, 16:44
Supersonic worst service ever
I have had internet problems for two weeks. Last week wednesday I called and they eventually logged my issue. We now sitting a week later and I am still sitting with the same issue and no feedback from my logged issue. Yesterday I sat for an hour until an agent answered my call then put me on hold and ended the call. Their whatsapp line is the worst. No one ever assists you there. You can send message after message and you don't get a response
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
06 Feb 2024, 16:50Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note that ticket SST272772, has been escalated to our second line support team for further assistance.
Supersonic 's reply06 Feb 2024, 16:50
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note that ticket SST272772, has been escalated to our second line support team for further assistance.
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Penny C's updateReviewer Update
06 Feb 2024, 18:36You kidding!!!! I was told it was escalated last week. Absolute joke
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Penny C's update06 Feb 2024, 18:36
Reviewer Update
You kidding!!!! I was told it was escalated last week. Absolute joke
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Penny C's updateReviewer Update
06 Feb 2024, 18:37I will just keep posting here until I receive satisfactory service. If I don't pay you disconnect me the very next day. Now I am paying for a service I am not getting
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Penny C's update06 Feb 2024, 18:37
Reviewer Update
I will just keep posting here until I receive satisfactory service. If I don't pay you disconnect me the very next day. Now I am paying for a service I am not getting
Supersonic 's replyOfficial
06 Feb 2024, 18:56Good day, thank you for contacting Supersonic. We apologize for the inconvenience . The support department is only available from 8am-5pm Mon-fri.
Supersonic 's reply06 Feb 2024, 18:56
Official
Good day, thank you for contacting Supersonic. We apologize for the inconvenience . The support department is only available from 8am-5pm Mon-fri.
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Penny C's updateReviewer Update
06 Feb 2024, 19:01What nonsense. I have been calling and sending whatsapps the whole day. And I keep getting the same nonsense that you keep giving me. I want a manager to contact me
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Penny C's update06 Feb 2024, 19:01
Reviewer Update
What nonsense. I have been calling and sending whatsapps the whole day. And I keep getting the same nonsense that you keep giving me. I want a manager to contact me
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Penny C's updateReviewer Update
07 Feb 2024, 13:0524 hours later and still no contact has been made. I still am paying for a service that I am not getting
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Penny C's update07 Feb 2024, 13:05
Reviewer Update
24 hours later and still no contact has been made. I still am paying for a service that I am not getting
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Penny C's updateReviewer Update
08 Feb 2024, 13:0548 hours and still no feedback for supersonic
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Penny C's update08 Feb 2024, 13:05
Reviewer Update
48 hours and still no feedback for supersonic
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Penny C's updateReviewer Update
09 Feb 2024, 15:43I still do not have a response from supersonic
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Penny C's update09 Feb 2024, 15:43
Reviewer Update
I still do not have a response from supersonic