1 reviews | Active since Jul 2020
SUPERSONIC worst provider I have EVER dealt with!!!!
Do not EVER join Supersonic, they are ******!!! And I will say it out loud!!!! Do not understand how Netflix "eats" their data 500x faster than other data from other suppliers. Normally watch Netflix every night for almost a month on my 50G data with Vox. Changed to Supersonic, my 120G data finished after 1,5 day, watching 1 movie and 5 episodes of a series on the Sunday!!!!! How the hell???? And I have read the terms, state need to give one months' cancellation notice and they will pick up router. I cancelled immediately after having the router for 2 days. Today, almost 1 month later, their customer service phone and oh...."they did not receive the cancellation request I have THREE times in October".... Then cancellations phoned, first wanted me to push for "only giving notice now" - said bull....the date I gave notice in October is on my mail your customer service agent send to you today! Then there is a cancellation fee as I cancelled in less than 6 months, I will gladly pay it to get rid of Supersonic!! But wait, I must return the router on my own expense, they not picking up!!!!! ***** ******!!!!!!!!!!!!
My sincere apologies for the inconvenience caused. Kindly note that I have escalated this to the head of the cancellations team. We will be in contact as soon as possible to ensure that this is resolved to your satisfaction.
Regards,
Sandra
My sincere apologies for the inconvenience caused. Kindly note that I have escalated this to the head of the cancellations team. We will be in contact as soon as possible to ensure that this is resolved to your satisfaction.
Regards,
Sandra
