Supersonic Worst ISP

DO NOT RECOMMEND Very bad service, ********** ISP and worst customer service. We've had our fixed LTE with Supersonic for a few years, package we signed up for is 999pm for a 150mbps uncapped and unthrottled. At first we got almost 100mbps, thereafter the speed dropped each month. We are now at a point where, if we are lucky we get 20mbps during the day, and from 15:00 on into the night we are stuck with 1mbps or less. It is so slow that you can't even open a page in a browser or scroll on Facebook. A dial up connection would be faster and more efficient.This has been an ongoing issue for months.

When you try to contact the Callcentre, the phone just rings. If you contact them on WhatsApp or Messenger, it takes forever to get a reply, but if you don't reply back within 5 minutes the chat gets closed. When you do get a hold of them, it is like a message stuck on repeat. It takes hours just to hear the following: All you hear is to do speedtest after speedtest. Then unplug router for 2 minutes, unplug router for 5 minutes, unplug, unplug, unplug... Then reset router. This is all I've ever heard when complaining. I'm even doing all of this beforehand and tell them that it's already been done. You never get a straight answer or explanation, and even after all the constant unplugging and resetting, you are still stuck with the issue and no solutions. My cancellation will be sent through, we luckily now have other options in our area which we didn't have before. Bye Supersonic, I'm done with your incompetence.