Supersonic : Worst Internet Service Provider Experience in My Life! STAY AWAY!

I urge eveyone to please take warning from my experience and never use Supersonic as your Internet Service Provider. You will save yourself so much of stress and frustration.

I’ve been connected on their fibre since the 3rd of June. As I write this on the 17th of June, my internet isn’t working as it should. On a 20MB like, I get speeds of 0.2MB. Nobody seems to care, especially their so-called “super-smart techies”. I’ve been begging and pleading with the call center via phone and Facebook and email, to get me in touch with someone from management, but they keep dodging the request. There is literally no way to speak to anyone in control. You get stopped right at the front door. Supersonic is frustration beyond words, I have never dealt with such an *********** company in my entire life. You don’t seem to get any help. Eveyone reads off scripts, and you get same annoying message every few hours that I query “Thank you for holding we apologize we currently do not have any feedback as yet how ever we have escalated for assistance and updates”.

I’m literally growing to develop pure hate for this company! You can only imagine how frustrated I am. I think going to a government department for assistance will be a less frustrating ordeal than Supersonic.

The worst part is, they have billed me for the full month in advance!

I’m actually thinking of contacting my bank to ask if they can return the money to me. Honestly, I reached a point where I'm not even upset or frustrated anymore, I just want a refund and I'll march down the road to another ISP. But now I sincerely dread the process of having to request a refund.