AT
Adele T
1 reviews | Active since May 2024
21 May 2024, 14:38
Supersonic-worst Accounts dept.
We have cancelled our subscription in January 2024, have confirmation of cancellation for end February (Calender month notice), but have since been billed 3x the amount in February (new unknown invoices put through and backdated, not knowing what it is for), debited for March, April and a debitorder put through May (even with a R0-invoice). We have sent MANY mails, Messenger notices, called, only receiving tickets, but nothing being done. Even confirmation that it is handed to management.. They now owe us R1378.72 according to my calculations, and do not know if they will be debiting next month again. Worst service ever.
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Replies (1)Supersonic 's replyOfficial
24 May 2024, 15:13Good day, Adele,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow up with our cancellations team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow up with our cancellations team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply24 May 2024, 15:13
Official
Good day, Adele,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow up with our cancellations team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow up with our cancellations team, and I will revert with feedback as soon as possible.
Kind regards,
AM
