Supersonic will ***** your money and not provide any service

I have purchased broadband service from Supersonic after they have confirmed coverage for my area. I have moved since and they also confirmed coverage for my new address.

From the start I have informed them that my speed is not good and insisted that they send the complimentary technician to see where the best place for the router would be, as offered by them. This pertains to both addresses.

I have made numerous requests and every time they promise to get back to me, but never do.

I have been paying R999 per month for a line speed averaging 3mbs.

I have informed them on numerous occasions that I will be cancelling my subscription with them if they do not attend to my problem. Note that this notice that I was going to cancel of they did not adhere to their obligations was given longer than a month before I finally cancelled and moved to a new provider.

Since then they have decucted the R999 from my account again and insist that they will not be paying my money back as the notice was given telephonically and not via email - even though the calls are recorded!

For weeks on end I keep getting promises that a manager will phone me back, but this has not happened to date.

I am really appalled at Supersonic *****ing my money like that. If they want to charge for a service, they have an obligation to make sure that I get the service, which they failed to do from the start.

Could you please help me to resolve this matter and, more importantly, warn potential new victims not to fall for this **** named Supersonic.