Supersonic will just debit your account without your authorisation. Do not respond to support tickets.

The most shocking service. The online portal never worked for more than 6 months. My service showed it was ordered and not activated. I logged a support ticket but they do not respond to service tickets. They debit my account, yet I somehow end up with a suspended account because of non-payment. I had an outstanding amount from January 2025 of R72 for the router that was somehow missed but they do not respond to enquiries and just debit your account of that amount. So whats the point of suspending an account if you can just take the money without authorization?

The modem was geo locked without it even being moved. The service was just shocking. I try cancel my service but the system uncancelled it because of non-payment but they debit my account. No I have to pay more for a service I dont want because I cant cancel it because they dont debit my account on time. This is crazy. So they essentially keep you locked in because their system is faulty.