MM
Makgotso M

1 reviews | Active since Jul 2021

28 Nov 2022, 08:25

SUPERSONIC WIFI KEEPS TAKING MONEY FROM ME EVEN THOUGH I CANCELED MY CONTRACT A LONG TIME AGO.

Supersonic WIFI, why is my account still being charged??????? I cancelled my contract with you 2 months ago and paid everything I owed 2 months ago too. Leave my bank account alone!!!!!! Why are you still charging my bank account????? I contacted your sales people a month ago when you mistakenly charged me the first time and you said you would not charge me again YET HERE WE ARE!!!! since you keep charging my account, I’ll come here to lay a complaint against you. Guys or girls or women, stay away from supersonic WiFi, they are not worth it, your money in your bank account is not safe once you share your bank details with them. I tried to block the debit orders by contacting my bank but they said they can’t do much for me. LEAVE MY BANK ACCOUNT ALONE!!!!

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Replies (2)
Supersonic
Supersonic 's reply28 Nov 2022, 08:29
Official
Y'ello, we sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. your query is being attended to.
MM
Makgotso M's update28 Nov 2022, 10:40
Reviewer Update
You keep apologising but keep repeating the same mistake. What’s the point honestly???