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JG
Jabulile G

1 reviews | Active since Oct 2020

31 Aug 2021, 08:36

Supersonic - Why do they still exist

It has been more than a year now trying to get supersonic to cancel an account and release the line. Nobody cares. All you will ever get is case numbers if you are lucky. Does the CEO of Supersonic even bother to check is customers are happy or as long as there is a salary that's all that matters

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Replies (3)
JG
Jabulile G's update31 Aug 2021, 08:39
Reviewer Update

20 Oct 2020 at 06:34 amI thought I have seen bad service in South Africa until I signed up with Supersonic. I have never seen a service provider who does not care about their clients like this. The only thing they do well is to collect money but customer service I don't even think they know what that mean. I
Supersonic
Supersonic 's reply31 Aug 2021, 09:09
Official
Good day Jabulile. 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla 

Best regards,

Supersonic
Supersonic 's reply31 Aug 2021, 10:08
Official
Hi Jabulile. 
Thank you for your patience. I will start off by sincerely apologising for the frustration caused. I really am sorry for this turn of events. I have taken a look at your account and I see that your line has been cancelled and there is a credit case pending which is delaying the release of your line. I have reached out to the agent working on your credit case to rectify so that your line can be released. I will provide you with feedback as I receive it. 
Kind regards, Nonhlanhla

Best regards,