CK
Chris K
1 reviews | Active since Nov 2011
14 Jul 2021, 06:03
Supersonic where techies are all but super!
Just had enough of the extremely poor service from Supersonic. i have a 50mb line that runs fine throughout the day and cuts out almost every night from 19h30. I have phoned their lines several times and no one knows what is going on. I spoke to a representative and she said she would find out what is happening, I was holding on for over 30 min. You cannot get hold of anyone in the evening in advertised hours of support. Since MTN has taken over it has been horrible in regards to customer service. We live in an estate and no one else has a problem so cannot be the infrastructure. I must pay full monthly fees for a 50% service provided. Cheers Supersonic time to look for another service provider! Have made so many calls without any answers. Seems Supersonic does not care that people are working from home!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
14 Jul 2021, 11:52Good day Chris K. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frustration caused. We will contact the relevant department for further investigation. We will also keep you updated as we follow up on your behalf.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply14 Jul 2021, 11:52
Official
Good day Chris K. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frustration caused. We will contact the relevant department for further investigation. We will also keep you updated as we follow up on your behalf.
Kind regards.
Thando.
Kind regards.
Thando.
CK
Chris K's updateReviewer Update
14 Jul 2021, 20:29Been trying to do this for 10 days straight. Tonight again 19h30 and my fibre is useless, All my neighbour running perfectly only difference is that they are not with Supersonic?
CK
Chris K's update14 Jul 2021, 20:29
Reviewer Update
Been trying to do this for 10 days straight. Tonight again 19h30 and my fibre is useless, All my neighbour running perfectly only difference is that they are not with Supersonic?
CK
Chris K's updateReviewer Update
16 Jul 2021, 20:07Still no reply to my email sent?
CK
Chris K's update16 Jul 2021, 20:07
Reviewer Update
Still no reply to my email sent?
CK
Chris K's updateReviewer Update
17 Jul 2021, 21:13So I get the following private reply:
Supersonic 's reply:
15 Jul 2021, 09:52
Good day Chris Kritzinger.
Please kindly send us pictures of your router with the lights on, your router serial number, and your ONT so that we can further investigate.
Please send the pictures to ***.
Kind regards.
Thando.
But guess what no reply to my email for three days. Seems Thando is also not service orientated. 14 days in a row my internet still goes off every night. Held on for 1h45 tonight on their call back. Was number one in the line for 45 minutes. Still no answer. Yikes people please do not go to Supersonic you will be sorry. They also cancelled all my logs without giving me any feedback. Cheers Supersonic sincerely hope you cancellatiin process is more effective?
Supersonic 's reply:
15 Jul 2021, 09:52
Good day Chris Kritzinger.
Please kindly send us pictures of your router with the lights on, your router serial number, and your ONT so that we can further investigate.
Please send the pictures to ***.
Kind regards.
Thando.
But guess what no reply to my email for three days. Seems Thando is also not service orientated. 14 days in a row my internet still goes off every night. Held on for 1h45 tonight on their call back. Was number one in the line for 45 minutes. Still no answer. Yikes people please do not go to Supersonic you will be sorry. They also cancelled all my logs without giving me any feedback. Cheers Supersonic sincerely hope you cancellatiin process is more effective?
CK
Chris K's update17 Jul 2021, 21:13
Reviewer Update
So I get the following private reply:
Supersonic 's reply:
15 Jul 2021, 09:52
Good day Chris Kritzinger.
Please kindly send us pictures of your router with the lights on, your router serial number, and your ONT so that we can further investigate.
Please send the pictures to ***.
Kind regards.
Thando.
But guess what no reply to my email for three days. Seems Thando is also not service orientated. 14 days in a row my internet still goes off every night. Held on for 1h45 tonight on their call back. Was number one in the line for 45 minutes. Still no answer. Yikes people please do not go to Supersonic you will be sorry. They also cancelled all my logs without giving me any feedback. Cheers Supersonic sincerely hope you cancellatiin process is more effective?
Supersonic 's reply:
15 Jul 2021, 09:52
Good day Chris Kritzinger.
Please kindly send us pictures of your router with the lights on, your router serial number, and your ONT so that we can further investigate.
Please send the pictures to ***.
Kind regards.
Thando.
But guess what no reply to my email for three days. Seems Thando is also not service orientated. 14 days in a row my internet still goes off every night. Held on for 1h45 tonight on their call back. Was number one in the line for 45 minutes. Still no answer. Yikes people please do not go to Supersonic you will be sorry. They also cancelled all my logs without giving me any feedback. Cheers Supersonic sincerely hope you cancellatiin process is more effective?
CK
Chris K's updateReviewer Update
08 Mar 2022, 12:10So after three weeks my line is up and running again but still at 50mb not 100 as the sms indicated 2 days ago. Lol from one useless agent to the next. My services indicate 100mb. Oh well should suppose you just wait another three weeks for someone getting the feeling to actually work for their money. 18 phonecalls and agents and still dont have my 100mb line.
CK
Chris K's update08 Mar 2022, 12:10
Reviewer Update
So after three weeks my line is up and running again but still at 50mb not 100 as the sms indicated 2 days ago. Lol from one useless agent to the next. My services indicate 100mb. Oh well should suppose you just wait another three weeks for someone getting the feeling to actually work for their money. 18 phonecalls and agents and still dont have my 100mb line.