SUPERSONIC - WHAT DISGUSTING SERVICE

I had the technical people from Vumatel install my fibre box 3 weeks ago. Ram Couriers delivered the router on the 16th August. I thought at this point, what amazing service, that was soon to change. 2 - 3 weeks later multiple phone calls & WhatsApp's later my fibre is still not working. Technical support puts you on hold for half an hour at a time at best. If you WhatsApp them do not expect a response quickly - mine was 5 hours at best 13 hours at worst. If you do not answer within 5 minutes they cancel the ticket. I spent 2 hours last night with Technical AGAIN, still no Fibre. They promised a call back this morning and guess what - nothing yet. All i want is for them to collect their ............................from my house and cancel. You cannot even do that, they say cancel on the platform. They took R700 off my account yesterday for what i might say.