CE
Christo E
1 reviews | Active since Nov 2014
29 Jul 2020, 20:28
Supersonic - what a disappointment.
Supersonic is superbad. No service and no answer on their helpline. We were hanging on from 80+ in the queue only to be dropped at about 6 to go. We were out of airtime shortly after. R150 later to get airtime and repeat from somewhere in queue of about 50+. Again we got dropped, this time at about 3 to go. This business must close down. Useless. Stay way from them is all I can say.
Helpful (0)
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Replies (4)
Supersonic 's replyOfficial
30 Jul 2020, 13:55Hello Christo,
We have been in touch and you have indicated that you wish to cancel. You will be contacted by our retentions department in this regard.
Regards,
Sandra
We have been in touch and you have indicated that you wish to cancel. You will be contacted by our retentions department in this regard.
Regards,
Sandra
Supersonic 's reply30 Jul 2020, 13:55
Official
Hello Christo,
We have been in touch and you have indicated that you wish to cancel. You will be contacted by our retentions department in this regard.
Regards,
Sandra
We have been in touch and you have indicated that you wish to cancel. You will be contacted by our retentions department in this regard.
Regards,
Sandra
CE
Christo E's updateReviewer Update
30 Jul 2020, 15:08Dear Supersonic. (Sandra)
I have received a call yes. Infortunately the retention officer had to put me through to a colleague in Supersonic accounts or elsewhere to assist.
The end result is that we got cut off again after being put back into the queue at number 21!!!
We have dedicated today to visit the offices of Supersonic to resolve the problems at 15 Growthpoint Roodepoort and there is not a single sole there!!!
Unfortunately there does not exist a single functional and personal connection to Supersonic. As long as they are connected to your bank account, nothing else matters to them.
Unfortunately our only access at this point is via hellopeter. There is not a single mail address or anything that exists. No customer service. No direct numbers. It all loops back to the queue that does not get served.
All we want now is to part ways. Supersonic come and collect your device. Lets settle the bill and dont make sure you do not charge for a service that you do not deliver.
I have received a call yes. Infortunately the retention officer had to put me through to a colleague in Supersonic accounts or elsewhere to assist.
The end result is that we got cut off again after being put back into the queue at number 21!!!
We have dedicated today to visit the offices of Supersonic to resolve the problems at 15 Growthpoint Roodepoort and there is not a single sole there!!!
Unfortunately there does not exist a single functional and personal connection to Supersonic. As long as they are connected to your bank account, nothing else matters to them.
Unfortunately our only access at this point is via hellopeter. There is not a single mail address or anything that exists. No customer service. No direct numbers. It all loops back to the queue that does not get served.
All we want now is to part ways. Supersonic come and collect your device. Lets settle the bill and dont make sure you do not charge for a service that you do not deliver.
CE
Christo E's update30 Jul 2020, 15:08
Reviewer Update
Dear Supersonic. (Sandra)
I have received a call yes. Infortunately the retention officer had to put me through to a colleague in Supersonic accounts or elsewhere to assist.
The end result is that we got cut off again after being put back into the queue at number 21!!!
We have dedicated today to visit the offices of Supersonic to resolve the problems at 15 Growthpoint Roodepoort and there is not a single sole there!!!
Unfortunately there does not exist a single functional and personal connection to Supersonic. As long as they are connected to your bank account, nothing else matters to them.
Unfortunately our only access at this point is via hellopeter. There is not a single mail address or anything that exists. No customer service. No direct numbers. It all loops back to the queue that does not get served.
All we want now is to part ways. Supersonic come and collect your device. Lets settle the bill and dont make sure you do not charge for a service that you do not deliver.
I have received a call yes. Infortunately the retention officer had to put me through to a colleague in Supersonic accounts or elsewhere to assist.
The end result is that we got cut off again after being put back into the queue at number 21!!!
We have dedicated today to visit the offices of Supersonic to resolve the problems at 15 Growthpoint Roodepoort and there is not a single sole there!!!
Unfortunately there does not exist a single functional and personal connection to Supersonic. As long as they are connected to your bank account, nothing else matters to them.
Unfortunately our only access at this point is via hellopeter. There is not a single mail address or anything that exists. No customer service. No direct numbers. It all loops back to the queue that does not get served.
All we want now is to part ways. Supersonic come and collect your device. Lets settle the bill and dont make sure you do not charge for a service that you do not deliver.
Supersonic 's replyOfficial
30 Jul 2020, 15:12Hello Christo, my apologies for that. I will have an agent make contact with you as soon as possible. We are all working remotely due to the Covid-19 pandemic.
Supersonic 's reply30 Jul 2020, 15:12
Official
Hello Christo, my apologies for that. I will have an agent make contact with you as soon as possible. We are all working remotely due to the Covid-19 pandemic.
CE
Christo E's updateReviewer Update
01 Apr 2021, 07:27Hi Hello Peter - it has now been 8 months since we cancelled with Supersonic by mutual agreement.
Our experience since then has not been great as Supersonic has not stopped billing and it appears they do not have the ability to “cancel” an agreement with any surety.
So once you “got connected” you can never leave.
We engage frequently with Supersonic, every two months and we get promises of this being finally resolved.
So they have access to our account and they have the ability to bill and deduct monies for which no service is delivered.
Then later the same money is paid back after a lot of phone calls and mails.
Here is the thing. There are good people working at Supersonic and they try to help.
However the problem is systemic and at the top structure of Supersonic - Management.
We are quite sure we are not the only (ex)costumers with this problem. How is no-one in Supersonic not spotting these trends?
We want to break ties with them, we have communication from Supersonic that this is agreed but in reality they just dont let go!
Our experience since then has not been great as Supersonic has not stopped billing and it appears they do not have the ability to “cancel” an agreement with any surety.
So once you “got connected” you can never leave.
We engage frequently with Supersonic, every two months and we get promises of this being finally resolved.
So they have access to our account and they have the ability to bill and deduct monies for which no service is delivered.
Then later the same money is paid back after a lot of phone calls and mails.
Here is the thing. There are good people working at Supersonic and they try to help.
However the problem is systemic and at the top structure of Supersonic - Management.
We are quite sure we are not the only (ex)costumers with this problem. How is no-one in Supersonic not spotting these trends?
We want to break ties with them, we have communication from Supersonic that this is agreed but in reality they just dont let go!
CE
Christo E's update01 Apr 2021, 07:27
Reviewer Update
Hi Hello Peter - it has now been 8 months since we cancelled with Supersonic by mutual agreement.
Our experience since then has not been great as Supersonic has not stopped billing and it appears they do not have the ability to “cancel” an agreement with any surety.
So once you “got connected” you can never leave.
We engage frequently with Supersonic, every two months and we get promises of this being finally resolved.
So they have access to our account and they have the ability to bill and deduct monies for which no service is delivered.
Then later the same money is paid back after a lot of phone calls and mails.
Here is the thing. There are good people working at Supersonic and they try to help.
However the problem is systemic and at the top structure of Supersonic - Management.
We are quite sure we are not the only (ex)costumers with this problem. How is no-one in Supersonic not spotting these trends?
We want to break ties with them, we have communication from Supersonic that this is agreed but in reality they just dont let go!
Our experience since then has not been great as Supersonic has not stopped billing and it appears they do not have the ability to “cancel” an agreement with any surety.
So once you “got connected” you can never leave.
We engage frequently with Supersonic, every two months and we get promises of this being finally resolved.
So they have access to our account and they have the ability to bill and deduct monies for which no service is delivered.
Then later the same money is paid back after a lot of phone calls and mails.
Here is the thing. There are good people working at Supersonic and they try to help.
However the problem is systemic and at the top structure of Supersonic - Management.
We are quite sure we are not the only (ex)costumers with this problem. How is no-one in Supersonic not spotting these trends?
We want to break ties with them, we have communication from Supersonic that this is agreed but in reality they just dont let go!