1 reviews | Active since May 2021
SUPERSONIC< what a bunch of *****S
ONE STAR IS STILL WAY TO GOOD!!!!! I reported a problem to Supersonic on the 20th of March 2021, today it is the 17th of May 2021. In this time I had a speed of 0.13-0.8Mbps download and max 1Mbps upload, and this happens throughout the day. I phoned in at least 20 times during this timeframe, spoke to agents, floor managers but no resolution. Every time I am told that someone from Supersonic will phone me back within 1-2 hours, and every time I HAVE TO PHONE TO FIND OUT THAT NOTHING HAS BEEN DONE. I am paying R998 for the last 2 months almost month end again. I am fed up with this B***t. They keep promising me that they will escalate it to second Line support where the exact same answers is provided. (NONE). now I am being told that the problem might be on MTN's side!!! LET ME ASK YOU THIS< AM I A MTN CUSTOMER or a SUPERSONIC CUSTOMER????? I have a service with you.... I hope that the CEO of Supersonic can see this, and how their company is driven into the ground by incompotent people working for them... I mean come on get your sh*t together, if you want to provide a service, atleast be able to provide desent support
Our sincere apologies that you have endured such frustration. We have asked one of our support agents to look into your account and assist.
Kind regards
Patience
Our sincere apologies that you have endured such frustration. We have asked one of our support agents to look into your account and assist.
Kind regards
Patience
