1 reviews | Active since Aug 2020
Supersonic weeks long fibre outage
I have been without internet for the past week. My Fibre connection went out on the 23rd of may in the afternoon. I checked the metro Fibre outage log and they had put in an outage card for my area. on Wednesday I called super sonic to find out what's the problem and when they expect to have it resolved and they couldn't give me an answer. on Thursday I called again and they said they'd follow up and let me know by Friday. Friday they called me I gave them my OTP serial number and after that nothing happened. I called again on Saturday to find out when my line would be fixed and I was told metro fibre engineers don't work on weekends.
I'm still without internet and it seems no matter how much calls I make. no one can tell me anything but to wait.
I asked the metro fibre guy why our speed had dropped and he told me to follow up with supersonic. I called them and they told me that I'm paying for the 50meg line and that's what I'm getting
So now not only have we not had internet for a week but we also got a speed drop. This on top of all the data I had to buy in order to be able to work.
I'm not Impressed at all with everything that's going on here
I asked the metro fibre guy why our speed had dropped and he told me to follow up with supersonic. I called them and they told me that I'm paying for the 50meg line and that's what I'm getting
So now not only have we not had internet for a week but we also got a speed drop. This on top of all the data I had to buy in order to be able to work.
I'm not Impressed at all with everything that's going on here