NF
Nandipha F
1 reviews | Active since May 2021
11 Jul 2022, 12:53
Supersonic -Vuma wifi connection
Regardless of the load shedding going on it is very pathetic the level of experience we have regarding the Wifi network that we have. There is never connection but it says it is connected.”, what is worse is that when we call supersonic they cut the call. Just this morning i called in and a lady by the name of Martha Matlou disconnected the call. It is so sad that you have to call a couple of times to be assisted
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
11 Jul 2022, 15:03Good day, Nandipha,
Thank you for reaching out to Supersonic. My sincere apologies for the negative experience that you had with our contact centre team.
Kindly be advised that I will be doing a follow-up regarding your connection query and revert with feedback.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the negative experience that you had with our contact centre team.
Kindly be advised that I will be doing a follow-up regarding your connection query and revert with feedback.
Kind regards,
AM
Supersonic 's reply11 Jul 2022, 15:03
Official
Good day, Nandipha,
Thank you for reaching out to Supersonic. My sincere apologies for the negative experience that you had with our contact centre team.
Kindly be advised that I will be doing a follow-up regarding your connection query and revert with feedback.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the negative experience that you had with our contact centre team.
Kindly be advised that I will be doing a follow-up regarding your connection query and revert with feedback.
Kind regards,
AM
NF
Nandipha F's updateReviewer Update
11 Jul 2022, 15:13How fancy when none of the details are collected to make sure the issue is fixed. Are you expecting i trust that you will assist me in this.
NF
Nandipha F's update11 Jul 2022, 15:13
Reviewer Update
How fancy when none of the details are collected to make sure the issue is fixed. Are you expecting i trust that you will assist me in this.
Supersonic 's replyOfficial
11 Jul 2022, 15:31Afternoon, Nandipha,
Thank you for the prompt response. Please be advised that the details (ID number, Mobile number, etc.) on Hellopeter profiles are populated by users and not by Supersonic.
Kind regards,
AM
Thank you for the prompt response. Please be advised that the details (ID number, Mobile number, etc.) on Hellopeter profiles are populated by users and not by Supersonic.
Kind regards,
AM
Supersonic 's reply11 Jul 2022, 15:31
Official
Afternoon, Nandipha,
Thank you for the prompt response. Please be advised that the details (ID number, Mobile number, etc.) on Hellopeter profiles are populated by users and not by Supersonic.
Kind regards,
AM
Thank you for the prompt response. Please be advised that the details (ID number, Mobile number, etc.) on Hellopeter profiles are populated by users and not by Supersonic.
Kind regards,
AM
NF
Nandipha F's updateReviewer Update
11 Jul 2022, 18:13I would prefer i get a call to discuss this I am not sharing any other details here
***
***
NF
Nandipha F's update11 Jul 2022, 18:13
Reviewer Update
I would prefer i get a call to discuss this I am not sharing any other details here
***
***