GW
Gary W

1 reviews | Active since Sept 2021

08 Sept 2021, 16:42

Supersonic VERY POOR Service

Cancelled my fibre subscription on the 4 July 2021 due to VERY bad service from Supersonic. Received a mail to say it will be attended to and agent will conatct me. Followed up on the 8th July only to find out nobody has bothered processing the cancellation. Resent the E-mail as well as verification mail. Was notified again it will be processed and they will be in contact. Agent confirmed that line will be disconnected at end of July as there is a month cancelation period. Waited in vain for line to be released end July so called them again on 4 th August. Again had to send all cancellation details and mails and was promised line would be disconnected and released within 24 Hours. My new service provider eventually received the line and connected fibre for me on the 7th Aug. Recieved a bill for August and now again for September for a service that does not exist anymore. THIS IS NOW BORDERING ON ********ITY.

DEALING WITH SUPERSONIC IS THE MOST FRUSTRATING THING EVER.

0
Replies (2)
Supersonic
Supersonic 's reply08 Sept 2021, 17:06
Official
Good day Gary W 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query and i will revert back to you as soon as possible.
 
Kind regards
SN
GW
Gary W's update11 Mar 2024, 11:17
Reviewer Update
March 2023 and I am now told that I am in arrears with my account??
What the f@ck. 2 1/2 years later and the idiots have still not got their act together...................