PV
Peter V
1 reviews | Active since Oct 2023
06 May 2024, 09:25
Supersonic - very poor service
We placed an order for Fibre - router to be delivered to a specific address. Between Supersonic and RAM Couriers they have messed up to the address and 1 week later RAM Couriers won't change the address as we are not their contractor and it is impossible to get hold of Supersonic. I have tried their only contact number 4 times and let it ring for up to 50 mins on a Monday morning from 8am and then 9 am - Sales, Technical and Accounts - no answer.
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Replies (2)
Supersonic 's replyOfficial
06 May 2024, 15:37Good day, Peter,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly reply privately with the account number in question or the ID number linked to the account so we can assist.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly reply privately with the account number in question or the ID number linked to the account so we can assist.
Kind regards,
AM
Supersonic 's reply06 May 2024, 15:37
Official
Good day, Peter,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly reply privately with the account number in question or the ID number linked to the account so we can assist.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly reply privately with the account number in question or the ID number linked to the account so we can assist.
Kind regards,
AM
PV
Peter V's updateReviewer Update
06 May 2024, 17:52How do I answer privately? What are your contact details. My complaint includes that it’s impossible to talk to anyone in Supersonic.
PV
Peter V's update06 May 2024, 17:52
Reviewer Update
How do I answer privately? What are your contact details. My complaint includes that it’s impossible to talk to anyone in Supersonic.