Supersonic useless technical team and service

On Monday I called the supersonic team as I am new customer and having endless issues logging into the IP address which is 192.168.1.1…

I first spoke to Nkosi who stated he needs to log a request and he will call me back in 2 hours.. 2 hours passed no feedback… 24 hours passed no feedback.. another 24 hours no feedback…

I call back again I spoke to Gugulethu, who stated she needs to escalate it but it will now take 48 hours…

I’m shocked at how they treat customers it’s as if they don’t know what they doing or how to treat customers…

I requested to speak to a manager or team leader and I was told I’m not allowed to and they can’t put me through to one… clearly something is not right here…

Please get me assistance I require or else I will have to rethink using this stupid network