SuperSonic: Urgent Complaint: Ongoing Service Failures & Incorrect Billing

Supersonic has been the worst ISP experience I have ever had. I called weeks before moving homes and was advised to cancel my service once I'm in the new place and to plug in my device, and then apply for a new service. Because of this incorrect guidance, I am now being charged double, a situation caused solely by *********** support. I am currently on hold for over 19min, 9 Dec 2025 at 15:29

I have been waiting for a simple installation activation, yet every day I receive empty promises of call-backs and updates with no real progress. Tickets have been closed without resolution, and I was even told my banking details must be verified, despite them showing as verified on the portal and Supersonic successfully debiting my account monthly.

Each time I call, I spend several minutes on hold and receive conflicting information from agents who clearly have no visibility of their systems. Calls are often cut off or I’m redirected to rate the service before my issue is even addressed.

The same excuses continue with zero results. I am extremely dissatisfied and expect immediate action to resolve this matter immediately.

Please employ competent people based on knowledge and skills, and not for their status.