BJ
Brenda J
1 reviews | Active since May 2024
14 May 2024, 13:59
Supersonic up your game or you will be left without customer 's
Supersonic is a joke ,why provide a service if you are short staffed , you want to make an enquiry through their chat platform ,you get response after 2 or 3 hours you do direct call you don't get through to any body for a whole 15min then who is going to pay for your airtime .I will give their communication 0/10 such an inconvenience.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
15 May 2024, 10:49Good day, Brenda,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly reply privately with your ID/account number and a brief description of your query so we can assist.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly reply privately with your ID/account number and a brief description of your query so we can assist.
Kind regards,
AM
Supersonic 's reply15 May 2024, 10:49
Official
Good day, Brenda,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly reply privately with your ID/account number and a brief description of your query so we can assist.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly reply privately with your ID/account number and a brief description of your query so we can assist.
Kind regards,
AM
BJ
Brenda J's updateReviewer Update
27 May 2024, 13:42- I keep on wondering if your apology is real ,you guys keeps on doing the same thing that everyone complains about not answering your calls responding to messages 3 hours later.Your service is beyond terrible I'm very frustrated called and the phone just rings and rings nobody cares to answer only to drop on it's on or someone from your side hung up ,after going through a ********** service I wonder why I'm still with you maybe I just wanted to give you a benefit of doubt #very fed up .
BJ
Brenda J's update27 May 2024, 13:42
Reviewer Update
- I keep on wondering if your apology is real ,you guys keeps on doing the same thing that everyone complains about not answering your calls responding to messages 3 hours later.Your service is beyond terrible I'm very frustrated called and the phone just rings and rings nobody cares to answer only to drop on it's on or someone from your side hung up ,after going through a ********** service I wonder why I'm still with you maybe I just wanted to give you a benefit of doubt #very fed up .