Supersonic, unprofessional and ***********

We have unfortunately had a terrible experience with Supersonic. The situation is still not resolved and unfortunately it may never be resolved due to the lack of capable service people along with absent managers.

1. Signed up in March '23 to test the service and it's reliability. 2. 14 April - account was apparently activated at this point and I was charged. 3. 27April - installed router and attempted to connect the service. 4. 27 April - 1.5 hour call with support only to ask if they'd rica'd the sim card to which the reply was yes. After insisting on a check, it was then rica'd and sms send confirming so. The agent insisted it was Rica'd on my previous requests and then eventually admitted that it wasn't Rica'd. 5. 27 April - call logged to get feedback on the issues with the APN that were also identified on the above phone call. 5. 20 April - System worked intermittently for 5 days then stopped connecting altogether. I have a second router on the MTN backbone (the same as Supersonic) through another provider and that was working perfectly, so this was not a tower or backbone issue as was continually comunicated by Supersonic despite the proof provided. 6. 27 April - Cancelled the line on their website as I still had no feedback from their technical teams despite 5 phone call attempts. Their system does not send any confirmation via email nor sms. 7. May - Waited for a call to confirm the cancellation which only came after I logged another call about the service not working and them not having given me feedback for over a month on the last call logged. 8. May - Received the call a the end of the month to confirm the cancellation. I explained why I was cancelling. The person agreed that this was not a fair situation considering the lack of comms to solve the issue. They insisted that they would get back to me after escalating the issue. To date, I have not received the call back. 9. 24 May - Post the above call. My cancellation request was reversed, I'm assuming by the agent that called me. 10. 2 June - I received an invoice for June which surprised me. After logging into the site I saw that cancellation had been reversed. I then logged a call to find out why the cancellation had been reversed and why I had been charged for the account. I have yet to receive feedback on that. 11. June - multiple phone calls (17) and requests for the issues to be escalated to a manager have been met with no response.

I would recommend you steer clear of Supersonic. It has to be the most *********** service delivery company I have come across.