GH
Gareth H
1 reviews | Active since Jan 2016
03 Nov 2021, 11:03
Supersonic Unjustifiably Withholding Access to my Fibre Line
After finally getting my cancellation confirmed I am now unable to activate my new fibre line as Supersonic has not released my line. I have paid the exorbitant claw back invoice in FULL (prior to the effective cancellation date) and to no avail I still cannot get my line released. I have been bounced around on calls for 3 days straight now to get my line released - as it stands I am losing money as I cannot work without a fibre line. RIDICULOUS!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
03 Nov 2021, 17:39Good day Gareth H
I apologise for the frustration caused please note that we have requested one of our cancellation agents to get in touch with you and assist with your line release.
Kind Regards
SN
I apologise for the frustration caused please note that we have requested one of our cancellation agents to get in touch with you and assist with your line release.
Kind Regards
SN
Supersonic 's reply03 Nov 2021, 17:39
Official
Good day Gareth H
I apologise for the frustration caused please note that we have requested one of our cancellation agents to get in touch with you and assist with your line release.
Kind Regards
SN
I apologise for the frustration caused please note that we have requested one of our cancellation agents to get in touch with you and assist with your line release.
Kind Regards
SN
GH
Gareth H's updateReviewer Update
05 Nov 2021, 07:19My line has STILL not been released. I have honestly had enough of this company. How can there be so much red tape to navigate. Firstly, cancelling the line isn't an easy process. Secondly, once you have finally got a confirmed cancellation you have to wait until your line is released, something that isn't even communicated with you - this is something I had to find out for myself through my new ISP failing to activate the line. Thirdly, you seemingly CANNOT get through directly to the department that handles the line releases - I mean, how does that make any sense? How can a service be efficiently handled if the department responsible is not in direct contact with the customer? The whole process is mismanaged and mishandled entirely and because of this I have not had Fibre for 5 days running now - a full work week in which I am losing revenue due to not being able to conduct my business online. Disgusting service by Supersonic.
GH
Gareth H's update05 Nov 2021, 07:19
Reviewer Update
My line has STILL not been released. I have honestly had enough of this company. How can there be so much red tape to navigate. Firstly, cancelling the line isn't an easy process. Secondly, once you have finally got a confirmed cancellation you have to wait until your line is released, something that isn't even communicated with you - this is something I had to find out for myself through my new ISP failing to activate the line. Thirdly, you seemingly CANNOT get through directly to the department that handles the line releases - I mean, how does that make any sense? How can a service be efficiently handled if the department responsible is not in direct contact with the customer? The whole process is mismanaged and mishandled entirely and because of this I have not had Fibre for 5 days running now - a full work week in which I am losing revenue due to not being able to conduct my business online. Disgusting service by Supersonic.