HH
Hardus H

1 reviews | Active since Apr 2021

07 Apr 2021, 14:05

Supersonic *********

I called Supersonic on 24 Feb 2021 to cancel the service as it is the worst service I have ever received. I then sent an email to cancellations upon their request. I heard nothing. I followed up again on 1 March 2021, still nothing. I receive an email from them on 11 March 2021 stating my service will be discontinued on 31 March. On 1 April they take another debot order from my account. I log a complaint with them and they try and convince me that I did not cancel in time for the 1 month notice. I send them all the mails as proof and they agree to resolve. The same day they call me to try and convince me that the debit order on 1 April was for March service. Their invoice at beginning of March clearly states it is for March services and payment is done at beginning of March. They are trying to duck paying my money back. This is *********.

0
Replies (2)
Supersonic
Supersonic 's reply07 Apr 2021, 14:56
Official
 Hello Hardus,
 
Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible. 
 
Regards, 

Patience
HH
Hardus H's update07 Apr 2021, 15:01
Reviewer Update
Thank you, I have not had much luck with the billing team and I have reported Supersonic to the ISPA also. I really do not have the time, like most other people, to fight against incompetence