Supersonic Unauthorized Billing & Lack Of Communication

I moved away from Supersonic on multiple attempts to fix my fibre line. I even gave them an opportunity to fix what was wrong and what their competitors are doing differently. Their service is weak, their system is not user friendly and they fail to understand the concept of communication. I moved over to Afrihost in 2024 on Vumatel network. The delay to move over to Afrihost was due to SuperSonic. I also planned this so as to pay my final payment with SuperSonic and move over to Afrihost. As I never signed up for a debit order for this very reason as they deduct your money based on automated systems but fail to communicate any arrears or changes in their system.

I received an SMS today saying I will be handed over for failure to pay. I went onto their clientzone and see that they billed me for another month after I had moved over to Afrihost who have been phenomenal in assisting me.

Now try call their support line and speak to someone in accounts to fix this, you sit on hold for more than 20 minutes and nobody assists you. I eventually ended the call.

There is no other way to contact them regarding this issue hence my complaint.

I have all evidence that I paid up to end of my agreement, and if I am handed over I will be seeking legal council against Supersonic for historic lack of services, bad communication as well as false accusations of accounts being in arrears. If you would like to assist me you can review my account (SS***) and contact me with all the details that still exist on clientzone.