Supersonic trying to debit my account with hugely inflated charges for a service cancelled 3.5 months ago

Please see below a review I wrote about the ISP Supersonic at the end of September 2023.

To date, Supersonic is still trying to debit my cheque account monthly, even though I canceled the service late September 2023. I joined their service April 2023, but after extensive WhatsApp communication and hours of calls, they at last admitted in July 2023 that there was an error at the satellite dish they got installed by an agent, which meant I had NO WIFI SERVICE whatsoever, even though my AirFibre line showed as active. I refused to pay their debits at the end of September and October of the same year, due to giving Supersonic months to assist me, and send out a technician to fix the issue. I paid R599 a month for April, with no WiFi, R599 for May with bo WiFi, R599 for June with no WiFi, R599 for July with no WiFi and R599 for August with no WiFi. This is why I stopped payment in September and October and cancelled the service late September 2023. Supersonic said they would escalate the matter and resolve it for me (see previous reviews), which they never did. Of the months they allege I'm in arrears (R599 x2), they got to the magical number of R3248.64 on 22 November. I refused to pay that as well, but the exorbitant amount led to bounced debits of other accounts on 1 December 2023. To make matters even worse, the exorbitant amount then went to astronomical levels, as they tried to deduct R5054.64 from my cheque account on 2 January, leading to further banking charges due to refusal of debits. THIS EVEN THOUGH THEY REMOVED THEIR HARDWARE, EVEN INCLUDING CABLING, ON 15 DECEMBER 2023, for which I have proof from the company itself. This is simply the WORST customer service I have ever received in my life, never mind all the hundreds (if not thousands), I have lost due to returned debit orders, and the thousands I additionally lost paying a company R599 per month for an AirFibre service they NEVER provided. STOP TRYING TO ***** MY MONEY!

"NO CUSTOMER SERVICE. No Internet connection for 6 months, but debiting for the package since April 2023 No customer service. No Internet connection for 6 months, but debiting for the package since April. SuperSonic answered my first HalloPeter review, but never proceeded further than sending my elderly mother a WhatsApp enquiry. Even though they've established that I have NO INTERNET CONNECTION AT ALL. AS CONFIRMED BY THEIR OWN TECHNICIAN TO MY BROTHER IN THE SELFSAME WHATSAPP HELPLINE, AND TELEPHONICALLY IN JULY 2023. That is 3 months ago. My account has been debited since April 2023 for the R599.00 AirFibre package, and yet I have NEVER had WiFi of any kind. The router is working perfectly, but it was established by the SUPERSONIC TECHNICIAN that there is an error with the connection problem with the dish/satellite, which is a hardware issue/software connection issue. I was promised a technician would be sent out within a week. NO ONE HAS APPEARED. IN THREE MONTHS. This company is all apology and beautiful promises, but no action. ALSO, SuperSonic is COMPLETELY MUTE about the R599.00 x 6 months = R2995.00 they have debited from my cheque account since APRIL 2023, WITHOUT PROVIDING A SINGLE SECOND OF AIRFIBRE SERVICE. I INSIST ON EVERY CENT BACK, and I have subsequently blocked their debits from my account. Unfortunately, after giving the company SIX MONTHS to reimburse me, pull their socks up and fix my mysterious WiFi issue, NO ACTION HAS BEEN TAKEN AND NO REIMBUR*****T MADE. I just cancelled the service. Think TWICE before picking this company as your Internet Service Provider! My brother and I were VERY HAPPY WITH THEM UNTIL APRIL 2022, but something went drastically wrong with their customer service since them. Truly, truly disappointed, and extremely angry! Kind Regards Louis Grobbelaar"