Supersonic Totally no service and support.

Its been 6 days now without Fibre service from Supersonic.

Since 30th of September internet is dead. When calling the support line you struggle for hours and hours to get hold of someone.

Then finally when you get hold of support. They inform you that account has been suspended because of non payment. I must speak to accounts.

I ask that they must connect me to accounts because how can they suspend and service because of non payment if you have been paying every month on a stop order the monthly fee and according to bank system every month Supersonic has been paid.

Again a hell of a struggle to get hold of accounts.

They say no. Account is not in rears. They will sort it out. Don't worry. Every day I call them and every day support tech say it is suspended and pass me to accounts.

Accounts then say no it is not in arears they will sort out. They will call me back.

No ONE EVER CALLS YOU BACK and still no service.!!

Totally and utterly very bad service. Actually no service at all.