JG
Jairus G

1 reviews | Active since Aug 2020

01 Aug 2020, 22:17

Supersonic - Top-Up *****

I requested a top-up for 10gigs and was charged for 25gigs further to that the top-up was not processed to my account

I have made numerous calls and got through only twice to the call center. Call center Agents could not help me and No managers was available to assist me I left a message to be called back by the manager and I am still waiting for a call to date. My Account was debited an extra R149.00

Please do not use this network you will be totally dissatisfied.

Supersonic : I logged a call CAS-129498-T4S1H3 I look forward to.your feedback

0
Replies (1)
Supersonic
Supersonic 's reply03 Aug 2020, 17:13
Official
Hello Jairus, 

Apologies for the inconvenience caused. I am looking into this for you as a matter of urgency and will have someone contact you as soon as possible to resolve. 

Regards, 
Sandra