1 reviews | Active since Aug 2013
Supersonic threatens to deduct money for absolutely no reason at all. The nails come out when you cancel their service.
I have been trying to arrange a way to return their router at the end of this month, as that is when my calender month after cancelation ends. And on the 20th of September, they had rep**** on one of the various requests asking regarding returning their router. And they had the audacity to write that I will be charged to collect the router or perhaps they will just charge me the full amount for the router. They are obviously used to taking money that doesn't belong to them, as that is the only explication I can think of that they even think they will be able to threaten me with something like this, as their router is in perfect working condition. I think I will be taking it through to their office, as I do not take these little threats lightly, and I can definitely not be the first and only person that they have said this or perhaps done this to. Watch out as Supersonic's customer support dissappears as soon as you join, and when you cancel, they will try anything to squeeze more money from you, money they do not deserve.
Yesterday I received a confirmation email that my notice month is done, no further deductions will be attempted (I also have the call recorded) and today I received an invoice and suddenly the status has gone from cancelled to connected and billing. I have kept track of every single interaction, where I was threatened that I will be charged for the full amount of the router, and to admitting that there should never have been an invoice sent, but I must just ask for a credit note. Then a call where your representative is trying to tell me I canceled this service only in September, thank goodness I kept all interactions. The only way to resolve this matter is going to be through small claims court and or the ombudsman. I am taking a day off work tomorrow, which I will be claiming back due to the utter incompetence of Supersonic. This is the worst company ever. You will commit ***** to make someone pay more premiums. It is disgusting.
Yesterday I received a confirmation email that my notice month is done, no further deductions will be attempted (I also have the call recorded) and today I received an invoice and suddenly the status has gone from cancelled to connected and billing. I have kept track of every single interaction, where I was threatened that I will be charged for the full amount of the router, and to admitting that there should never have been an invoice sent, but I must just ask for a credit note. Then a call where your representative is trying to tell me I canceled this service only in September, thank goodness I kept all interactions. The only way to resolve this matter is going to be through small claims court and or the ombudsman. I am taking a day off work tomorrow, which I will be claiming back due to the utter incompetence of Supersonic. This is the worst company ever. You will commit ***** to make someone pay more premiums. It is disgusting.