Supersonic the worst ISP I had to deal with.

Must be the worst client service I've received from an ISP. Truely disappointing. I had about 20 gig night data left which is supposed to start working at 00h01. Its 01h20 and still no connection. To top it off its the 1st of a month and my new data was supposed to kick in but still no connection.

Reply time on the their watsapp support system is between 30 minutes and an hour. And a lot of times it just resets to the main menu then you jabe to start from scratch. Their top up system has to be done online through a portal. The prices through the portal is twice much as the prices supp**** through the watsapp line. But according to a consultant I must top up through the portal as I must pay for the top up through their eft system before I can receive the top up. So all of my previous top ups was at inflated prices. The last top up I did I paid with my bank card online and I was charged with my debit order for the top up. I've been struggling to get a refund and have wasted a lot on airtime since this could not be resolved through the watsapp. I just don't understand how they can charge me again for a top up since they should be well aware that a top up is only allocated AFTER you paid for it via there online eft system. So at the moment I am unable to do any top ups unless I am willing to pay the inflated price through the online portal. Ive received a reference number from the consultant who said my refund will be processed a month ago but still nothing. Now when I queried I had to explain myself again and send proof of my payment again and also told they cannot refund me if there is an outstanding balance on my account. I have no arrears and my debit order was due in a few days. I just get the feeling everytime I contact supersonic they try to dodge the fact that I must get a credit because they send me statements with months erased and point to credits which they say is my refund but it does not reflect my eft payment.

I expect a full refund of R149 for my top up because in no circumstances you should charge me for a top up since your system does not allow a top up to be allocated if it is not paid FIRST and I paid and it was added to my debit order. That not even considering the R74 overcharge for 10gig top ups on your online portals which is showed as R75 per 10gig on your watsapp line. But according to the latest statement you get a difference of R11? I am tired of feeling that everytime just more hoops are placed infront of me to jump through. I am tired of your bad levels of service and ******ion. I sometimes go without internet for hours since your signal just disappears and then I must deal with your watsapp line slow response to get it resolved. Please just cancel my service asap. I'm at wits' end with you guys.