JW
Jarryd W
1 reviews | Active since Jun 2018
02 May 2022, 11:29
Supersonic the worst ISP
Shocking service. I have been trying to get my fibre activated after installation was completed on the 20th of April. Everyday I am told that Thembi, from the PMO is the only person who has direct contact with Vumatel since she is handling my account, will give me a call to update me on the activation. Not once has she called me. I have followed up everyday to be given the same answer of "we have escalated to the project management office and they will give you a call".
Pathetic service. I cannot understand why I have to beg for Supersonic to provide a service, does the company not need money?
To anybody looking for an ISP, look elsewhere as Supersonic's 7-14 day promised lead time is an absolute lie
Helpful (0)
Replies (2)0
Replies (2)Supersonic 's replyOfficial
02 May 2022, 16:56Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that we will be looking into this query .
Kind regards VT
Supersonic 's reply02 May 2022, 16:56
Official
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that we will be looking into this query .
Kind regards VT
JW
Jarryd W's updateReviewer Update
03 May 2022, 09:13So after being informed by another call centre agent that I would recieve a call from the project team before 09H00 today, surprise surprise I have not recieved a call.
JW
Jarryd W's update03 May 2022, 09:13
Reviewer Update
So after being informed by another call centre agent that I would recieve a call from the project team before 09H00 today, surprise surprise I have not recieved a call.
