Supersonic, the worst experience ever

Would actually rate them zero stars. My ordeal began on the 12th of October 2020, when they delivered my new router, which is supposed to be a plug and play. First off, no sim card was delivered with the router, and this after I had already made an upfront payment to have everything delivered. After numerous phone called, I finally get contacted by a lady named Bernadene, who then goes on to tell me that the sim was delivered, I assured her it was not. I now have a router that is useless as I cannot connect to the network due to the missing sim card. So Bernadene assures me that the sim card will be delivered the following Wednesday, which it wasn't. Again numerous phone calls from my side to get the issue resolved, leaving message after message for Bernadene to contact me urgently, none of which happened. So eventually the sim card arrives, but it s suspended, and still not usable. So more phone calls where I get transferred between technical, to customer care (which to say the least is non-existant) to Billing, all of whom don't know their elbow from a hole in the ground. Fast forward to the 28th of October, where the situation is still unresolved, and I have now sent a cancellation email, to which the reply back was that they require a 30-day notice of cancellation, for what? An account that has never been active, and a sim that is still suspended due to a *****-up from their side, and then to add the cherry on top, I get an SMS saying that the November invoice has been sent to my email, and requires payment by the 1st of November???? Seriously???? What about the up-front payment I had to make, or the countless calls lasting hours? Can I send them the bill for that??

Supersonic, you are the worst of the worst, I have never experienced customer services as atrocious as this from anyone, not even from the banking industry, which says a lot. Unfortunately, it has become very clear in my dealings with you in the last 17 days, that you are more thick-skinned than a dehydrated hippo, and couldn't care less. I would gladly advise anyone NOT to make use of your services, as it is non-existant