HV
Hannes V

1 reviews | Active since Jul 2019

29 Sept 2021, 15:26

Supersonic the worst all round fibre to the Home with Service and speeds.

I have cancelled my Supersonic Fibre to the home on the 21st of July due to bad service and bad internet connections, the internet you pay for is never what you get and when you phone them, they are no help at all. It is now end September and they still have not release my line so I can not get a new service provider. Supersonic is the worst service provider ever and their call centre always wants to escalate and nothing gets done after, or they will phone you back because the supervisors are alway to busy and cannot speak to you. This is the worst call centre, so if you are with Supersonic and you want to cancelle get ready for a long fight before they do anything. I will never in my life recommend Supersonic.

0
Replies (2)
Supersonic
Supersonic 's reply29 Sept 2021, 15:40
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.

Kind regards, Nonhlanhla
HV
Hannes V's update29 Sept 2021, 20:12
Reviewer Update
Hi I have heard that numerous times, I need a specific date on when this will happen as I cannot trust a word, I have been told several times that it has been escalated with no feedback or action.