Supersonic - The worst

I asked Supersonic to relocate my fibre line from my old house to my new house on 9 May 2023. After the initial 14 working days leeway, I contacted them for feedback as I have not received any feedback nor relocation from them. They informed me my address in unknown.....but I am moving from one house to another on the same property...... Then I requested assistance from the Project manager who did not contact me back. As a follow up, I contacted Supersonic again and spoke to Vanessa, who promised me she will give me feedback the next day. After another week waiting for Vanessa's feedback and now 2 weeks waiting to hear from the Project Manager, I decided to cancel my contract with them and go with another company, who assisted me within 4 working days with contract, router and installation. Now Supersonic is charging me a clawback fee because I cancelled with them......but they could not (or did not want to) assist me, so I now need to pay for their poor customer service.