Supersonic: The ultimate ISP ****

It’s impossible for me to even begin to explain how terrible and useless this ISP is. I would advise that any customers stay away, as you will be going down a painful, frustrating, and stressful journey with them. MTN a should be ashamed to be associated with this garbage of a company.

My problems have spanned from: 1. Being triple debited in one month. 2. Supplying router that never worked and logging a query for it to be fixed or replaced which never happened until I gave up and bought my own router. Now upon cancelling their service, I’m charged a fee for them to collect a router that never worked. 3. Multiple technical issues where I’ve had no internet for days on end with no solution in sight. 4. *********** staff that don’t care about customers, aren’t properly trained, and never able to provide any useful help on solving a problem. It is so bad that last week I had no internet for 5 days, I had been calling to log a fault, only to find out that the guys at supersonic never passed on the ticket to metrofibre, all this while I was debited 3 times in one month. There is no end to the bad experience I’ve had with these clowns and as things stand my internet is down again. I suspect it’s not working as I logged a request to cancel my subscription which comes into effect on 1/1/2023.