MS
Morne S

1 reviews | Active since Jul 2011

07 Dec 2018, 08:24

Supersonic: the same pathetic MTN service, just a different name

The Supersonic fibre in Parkmore has been down since load shedding ended at 21:00 on 6 December. Its now nearly 12 hours later, their SLA is suppose to be 4 hours TTR.

Their call centre’s technical option goes unanswered and seems to be non-existent. When you try and leave a message the call terminates. This is even the case during office hours.

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Replies (1)
Supersonic
Supersonic 's reply09 Jan 2019, 15:38
Official
Hi Morne, we apologise for the inconvenience. Please feel free to give us a shout when you need any other assistance. Thanks :)