Supersonic the OPPOSITE of super!

I have never experienced a worse level of service from a supplier. On the 13th of MAY I called supersonic to advise them that I was moving and that I needed to cancel my fibre line and move it to my new address. SIX weeks later and I still do not have internet. They have made one error after another, from getting my address wrong to recommending an ISP that is not available in my complex. They eventually, after dozens and dozens of daily phone calls and WhatsApp’s came to install my fibre line but they did not activate it. It has been another 6 days of phone calls, emails and messages to try and get my line activated… but still to no avail! In the meantime, I have been debited for the month of June for fibre package, which I can’t even use!!?!!?