1 reviews | Active since Oct 2018
SUPERSONIC THE NOT SO SUPERSTAR Service!
Supersonic – Super Shocking Service 19 October 2021 I have signed up for a 50mbps fibre line with supersonic in the last week of Sep 2021. The technician (DM Thopola) came to install the router on Sunday the 10th of October 2021. They could not get the account activated and said it would either be done before cob or the next morning. (Apparently, they are on a new system) Today is the 19th of October 2021 AND STILL NO INTERNET. ☹ Nontsikelelo should have activated the account. After numerous calls as per below details a new technician came 19TH of October 2021 and said they are creating a new account and the line should be active by close of business today. List of calls: 12/10/2021 – Outgoing,14:13, 8 minutes 13/10/2021- Outgoing, 8:05, 14 minutes (Still waiting for Azanda Phandsini to call me bac) 13/10/2021-Outgoing, 8:21 7 minutes (Spoke to Anisha, very helpful) tried her best. 13/10/2021- Incoming, 13:30 36 minutes 13/10/2021 – Outgoing, 14:07 21 minutes 13/10/2021- Outgoing, 15:32 3 minutes 13/10/2021- Outgoing 15:36 11 minutes 13/10/2021- Outgoing, 15:48 6 minutes (Spoke to Tshepiso said he would phone back – never phoned back) 14/10/2021-Outgoing, 8:29 11 minutes (After 11 minutes of holding on the call was dropped ☹) no one phones back. 14/10/2021-Outgoing, 10:10 13 minutes 14/10/2021-Outgoing, 8:44 17 minutes 14/10/2021-Incoming,12:06 1 minute 14/10/2021-Outgoing, 13:44 3 minutes 14/10/2021-Incoming, 15:43 23 minutes 18/10/2021-Outgoing, 8:56 9 minutes (proceeded to put the phone down in my ear, as I wanted technical support and not activations and got a bit stroppy with her) – as tech support put me through to activations and visa versa) as they struggle with the PROBLEM. 18/10/2021- Outgoing, 14:30 24 minutes 18/10/2021-Incoming, 14:55 23 minutes (Shumani very helpful)
Technician attended 19.10.2021 19/10/2021- J Monare – Technician attended – said they are creating a new account and that it should be active before close of business today.
It is now 19 October 2021 15:20 and still no internet. My questions are as below? 1. If you create a new account and the router is installed, and you know the service is not working/active why don’t you pick up the phone to the client and try and resolve. 2. Is this outside of Supersonic’s capabilities to resolve?
I am disappointed, shocked and angry in your Customer Service. I would not recommend you to anyone and MTN should be ashamed to be associated with Supersonic.
Thanks for the NOT SO SUPERSTAR Service!
I am sorry that is not enough! It is now 19:12 19/10/2021 still no internet. Send your tech a watsapp and he said the following "Good evening, I spoke to the lady that booked me and she said she has escalated it to core management and I was hoping it would be resolved by now. Sorry for the language but "***" Then I phoned the call centre - spoke to Phumsile (She tried to help) at least she phoned back. (another 6 minutes outgoing and 13minutes incoming call) She is going to escalate it to her supervisor. What a joke! Really!!!!!!!!!!!!! I wanted to cancel last week in fact I did, but then thought I will give you another chance. And now I just dont know anymore. :-(
I have no words!!!!!! I am flabbergasted and past angry.
This should be easy. Must I cancel and just try someone else -funny thing in our complex you were the only service provider untill last week. Wish I went with your oppossition.
I am sorry that is not enough! It is now 19:12 19/10/2021 still no internet. Send your tech a watsapp and he said the following "Good evening, I spoke to the lady that booked me and she said she has escalated it to core management and I was hoping it would be resolved by now. Sorry for the language but "***" Then I phoned the call centre - spoke to Phumsile (She tried to help) at least she phoned back. (another 6 minutes outgoing and 13minutes incoming call) She is going to escalate it to her supervisor. What a joke! Really!!!!!!!!!!!!! I wanted to cancel last week in fact I did, but then thought I will give you another chance. And now I just dont know anymore. :-(
I have no words!!!!!! I am flabbergasted and past angry.
This should be easy. Must I cancel and just try someone else -funny thing in our complex you were the only service provider untill last week. Wish I went with your oppossition.
Are you on leave, did not hear anything from you today. It is now 16:45pm still no internet. Received a call back from Phumsile at 12:46pm she asked if anything was sorted out. I rep**** No. She said she would phone me back at 15:00pm. She did not.
CAN THIS BE RESOLVED NOW! SUPERSONIC IS A JOKE!
Are you on leave, did not hear anything from you today. It is now 16:45pm still no internet. Received a call back from Phumsile at 12:46pm she asked if anything was sorted out. I rep**** No. She said she would phone me back at 15:00pm. She did not.
CAN THIS BE RESOLVED NOW! SUPERSONIC IS A JOKE!
My 17year old son fixed the problem last night - with our previous router - your router is the problem. I must however compliment Henrietta on your technical support team she was Super helpful!
My 17year old son fixed the problem last night - with our previous router - your router is the problem. I must however compliment Henrietta on your technical support team she was Super helpful!