Supersonic - The ISP of choice for masochists

My fibre connection suddenly stopped working on the 3 Feb. I logged a call to report this on the morning of the 4th of Feb at 9 am. An issue was created on their end and all appeared to be going well. I was told the issue would be resolved within 24 hours.

The issue is still not resolved some 12 days later. That in itself has been frustrating, but worse than that I have called them several times. Each time the response was that "The technician assigned to my case would contact me". I have never once received ANY FEEDBACK from SuperSonic whatsoever.

More recently I attempted to escalate this so that I could speak with a manager, twice I was told that the manager was busy but they would contact me later. Again I have not received ANY CALLS/FEEDBACK of any kind.

So if what you're after is an ISP that must certainly be lying when they promise to "call you back/follow up with you/brighten your day or provide you with service" then this is the ISP for you!

I say "lying" because I find it hard to believe that one company can be so utterly ***********. Not being able to give me a single call back after I've reached out to them no less than 5 times showcases how truly little they care about their loyal paying customers.

Given we're in the middle of an unprecedented pandemic. I strongly urge you to avoid Supersonic at all costs should you care about things like, "the ability to earn an income/keep your job while working from home assuming you rely on the internet to do so", or "a service provider who is actually willing to do what the name suggests, i.e. provide a service to you".

Given the multitude of ISPs available, I think randomly picking any ISP from a list (that's not Supersonic) will likely turn out better than willingly choosing to subject yourself to the torture that is dealing with them.