RS
Russell S
1 reviews | Active since Aug 2021
12 Aug 2021, 19:56
Supersonic - the disservice provider
Supersonic is nothing but superpathetic. I have experienced the full spectrum of disservice from them. To use the word 'service' in the same sentence with Supersonic could not adequately describe the anthesis of service that they provide. Incorrect billing, unanswered phone calls, dropped phone calls, unanswered emails, empty promises, inept call centre personnel, lack of technical expertise, unsupported claims and unstable internet connectivity are just same of problems that I have and continue to experience from this disservice provider. ...They will probably respond to my mail with a diplomatic response that would seem to indicate that they wish to resolve the matter but please don't be deceived - beyond the glossy website is nothing but smoke and mirrors. Don't make the mistake I made - use another service provider.
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Replies (6)0
Replies (6)
Supersonic 's replyOfficial
13 Aug 2021, 09:05Good morning, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while one of our Superstars gets in contact with you.
Warm regards
WN
Warm regards
WN
Supersonic 's reply13 Aug 2021, 09:05
Official
Good morning, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while one of our Superstars gets in contact with you.
Warm regards
WN
Warm regards
WN
RS
Russell S's updateReviewer Update
13 Aug 2021, 10:25I was in a meeting when Supersonic phoned twice and I was obviously not able to attend the calls. Is it coincidental that they only appear to respond when someone lodges a complaint on this forum? Makes you think, doesn't it?
RS
Russell S's update13 Aug 2021, 10:25
Reviewer Update
I was in a meeting when Supersonic phoned twice and I was obviously not able to attend the calls. Is it coincidental that they only appear to respond when someone lodges a complaint on this forum? Makes you think, doesn't it?
Supersonic 's replyOfficial
13 Aug 2021, 10:31Hi Russell I understand your frustration and l sincerely apologize for the inconveniences and delays caused please advise when one of our Superstars can get in touch, thank you.
Warm regards
WN
Warm regards
WN
Supersonic 's reply13 Aug 2021, 10:31
Official
Hi Russell I understand your frustration and l sincerely apologize for the inconveniences and delays caused please advise when one of our Superstars can get in touch, thank you.
Warm regards
WN
Warm regards
WN
RS
Russell S's updateReviewer Update
23 Aug 2021, 22:51Hi there
It seems that the only time you respond is when I post on this forum. Please respond to my email sent to: *** (on numerous occasions).
@ everyone else...just look at the posts about supersonic on this forum... it is simply atrocious. I am glad that I am not the only person that is disgusted with their service and feel relieved that the sentiments about this company are shared by many.
I would like to place a challenge to the Managing Director of the supersonic to personally contact me...step outside from your corporate bubble and let's have a chat. If you are serious about your company's reputation and the disservice that you deliver, schedule a call with me and prove me wrong.
It seems that the only time you respond is when I post on this forum. Please respond to my email sent to: *** (on numerous occasions).
@ everyone else...just look at the posts about supersonic on this forum... it is simply atrocious. I am glad that I am not the only person that is disgusted with their service and feel relieved that the sentiments about this company are shared by many.
I would like to place a challenge to the Managing Director of the supersonic to personally contact me...step outside from your corporate bubble and let's have a chat. If you are serious about your company's reputation and the disservice that you deliver, schedule a call with me and prove me wrong.
RS
Russell S's update23 Aug 2021, 22:51
Reviewer Update
Hi there
It seems that the only time you respond is when I post on this forum. Please respond to my email sent to: *** (on numerous occasions).
@ everyone else...just look at the posts about supersonic on this forum... it is simply atrocious. I am glad that I am not the only person that is disgusted with their service and feel relieved that the sentiments about this company are shared by many.
I would like to place a challenge to the Managing Director of the supersonic to personally contact me...step outside from your corporate bubble and let's have a chat. If you are serious about your company's reputation and the disservice that you deliver, schedule a call with me and prove me wrong.
It seems that the only time you respond is when I post on this forum. Please respond to my email sent to: *** (on numerous occasions).
@ everyone else...just look at the posts about supersonic on this forum... it is simply atrocious. I am glad that I am not the only person that is disgusted with their service and feel relieved that the sentiments about this company are shared by many.
I would like to place a challenge to the Managing Director of the supersonic to personally contact me...step outside from your corporate bubble and let's have a chat. If you are serious about your company's reputation and the disservice that you deliver, schedule a call with me and prove me wrong.
RS
Russell S's updateReviewer Update
31 Aug 2021, 04:49And so the story continues. It's no surprise that that there hasn't bee anyone from supersonic who has personally made contact with me during this time period. Today marks the end off my contact with supersonic. Good riddance!
RS
Russell S's update31 Aug 2021, 04:49
Reviewer Update
And so the story continues. It's no surprise that that there hasn't bee anyone from supersonic who has personally made contact with me during this time period. Today marks the end off my contact with supersonic. Good riddance!
RS
Russell S's updateReviewer Update
02 Sept 2021, 18:46You won’t believe it! After having paid the claw back fee and providing 1 month’s calendar notice, supersonic has not provided Vumatel notice to release the fibre line so now I can’t sign up with ISP. There surely cannot be a service provider worse than this. Please, for the sake of your sanity, read all the reports about this disservice provider and stay far away.
RS
Russell S's update02 Sept 2021, 18:46
Reviewer Update
You won’t believe it! After having paid the claw back fee and providing 1 month’s calendar notice, supersonic has not provided Vumatel notice to release the fibre line so now I can’t sign up with ISP. There surely cannot be a service provider worse than this. Please, for the sake of your sanity, read all the reports about this disservice provider and stay far away.