1 reviews | Active since Jul 2020
SUPERSONIC - THE BIGGEST SUPER ********
I joined Supersonic in Jan 2020, where promoted their business wherever I go. Sadly,with great disappointment, they started to fall apart. I got the F-LTE router due to a promotion that stated that I will get it free if I stay longer than 6 months. I was so disappointing in their services provide by their so called super agents from the beginning, when I received the router without antennas. When I queried it, was the reply that if I want antennas, I must pay R1000 for them. Strange, as I payed R120 for them brand new. I decided to continue with their service, but the fun started about a month ago,when I sent whats-app messages to their support team, and received NO response from them whatsoever. I even tried to send e-mail, which NO ONE responded to it. Eventually, I informed them that I want to cancel their services. All of a sudden, I received a reply, which was not a friendly one asking me what the reason was for the cancellation. I told him, that everything was sent to them via e-mail,and that they can respond to it. What upsets me the most was that their own agent deliberately provided me with the wrong e-mail for the cancellations. They also deliberately delay the their response time for the cancellations to be initiated. I refuse to pay any further for such poor services, and wish to inform everybody out there to NOT doing business with them whatsoever. They are ********* in the way they conduct their business. Luckily they won't last for long if they continue on this path of loosing clients. This is something their TOP management needs URGENTLY to investigate.
I have emailed you in order to get more information regarding your complaint.
Regards,
Sandra
I have emailed you in order to get more information regarding your complaint.
Regards,
Sandra
