Supersonic, the bane of my existence.

Where do I start... If Supersonic was as bad as COVID, they would actually be better. Ok now that I have that out of my sytem... I cancelled my fibre account because I sold my house. - It was a month to month contract. - No installation was required or done by Supersonic - No hardware/equipment or router was required nor sent by Supersonic. - MORE than a months calendar notice was given. Summary, everything was done correctly form my side in the correct time frame. Supersonic did everything wrong, and now I'm trying everything in my power for them to sort out the mess THEY created for ME.

I gave notice mid September that my final month will be October. At the end of October I received and e-mail with an invoice and statement for the month of November. Also an SMS stating that a debit order was loaded for November. I called Supersonic to notify them of this. The lady mentioned that if the debit order does go off I should call in and they will refund me. I did say but that's why I'm calling now to avoid the future problem. She said that nothing can be done until it does go off. So I was forced to leave it the fate. November came, and the debit order did in fact go off... I called in, short of the long, it's almost a month later and has not been resolved yet.

BUT WAIT, THERE'S MORE....

As the end of November approached, I received yet another e-mail with an invoice and statement for December! Oh, and not for the normal amount. Almost double...

I've called in. I've got a ticket number. Same old, same old. Much MUCH more happened, was said and done... I'm contemplating suicide because of Supersonic, this is the only way I see this issue being resolved.