Supersonic-Terrible service provider

I have laid a formal complaint with the ISPA. Confirmation of receipt of mediation request #3925 : Supersonic FTTX (Pty) Ltd | . No efforts have been made bu Supersonic to contact me nor acknowledge my query. Therefore I feel the intervention is required as it seems Supersonic can’t do its job without intervention. Social media team should be fired they are useless. Just focus on the core business which is providing internet and supporting the service you provide. I can see from the reviews that my matter is not in isolation but just a Supersonic problem.

It’s seriously disturbing that I have to find out via Hello Peter my reference number. I will give them till Wednesday to make contact as I need to make alternative arrangements to move to another provider and I need time on my side. I would also like Supersonic reimburse me for the cost incurred, I spent over R150 of my airtime trying to get hold of the support team. I am shocked to say the least. No response what so ever by the company.

I am still very disturbed. You have not acknowledged my query and my frustrations that I experienced with the company. All you saw was my cancellation request. This is definitely the worst customer experience I have ever experienced. I have to go to the length of hello peter to talk to the company. Support telephonically , via email or social media doesn’t respond to the grievance of customers. I hope you can be proud of the service of lack there off that is provided by the company. Please humor me you said you were investigating what did your investigation lead to and what did you find out about my query or should I let you just answer all that to the ISPA.

I am so disappointed by the level of accountability by the company. I have to find out via Twitter and Hello Peter emails regarding my cancellation. Supersonic is in breach of a contract by not being able to offer me customer support and I have complained about the service. Now they want to charge me a cancellation fee. I refuse to pay for such. Where is he accountability. I have to resort to hello Peter and Twitter to get that attention of the company. Why does the company not offer support. I spent over R150 and my time to get hold of your customer support. Please let me know who will hear my complaint. I hope that you are proud of the service offering by the company. I am disgusted to say the least. You make Telkom look like a great service provider. Your service is apolling. You cut cost at the expense of client. I want you to motivate why I should pay for the cancellation fee when I was done wrong by your company: I am looking for accountability

I have been contacted by the person who is handling my complaints from the ISPB.