JC
Johan C

1 reviews | Active since Nov 2019

19 Feb 2024, 08:11

Supersonic terrible service keeps haunting me

The only way I sometimes get this company to communicate is if I comment here. I used their services 5 years ago in 2019. I posted many bad reviews because their service was just so atrocious. I made the best decision ever to cancel their service. Now 5 years later I’m getting calls from a debt collector that I owe them money. I didn’t receive a single invoice, email or call from supersonic during this time. Then I try and contact supersonic and I hold on for their accounts department for 40mins and no one answers. Eventually I kill the call. I get that horror anxiety again from having to deal with this terrible company again. Why are they haunting me!? I just want it to be over! They have still sent me nothing. I changed to cell c’s service and what a pleasure to deal with them! 24/7 service, immediate answer when called, great communication. If I do owe supersonic something, I will pay them so quickly to get away from them, but I’m getting that feeling again that this will be a long battle, if I don’t actually owe them something.

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Replies (1)
Supersonic
Supersonic 's reply19 Feb 2024, 08:20
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.