Supersonic terrible service

I have been with Supersonic for over a year and at the start I was very happy the line speed was good and the service was top notch but from March this year I have had issues with the line speed I pay R1297, 05 for a 100up and 100down line. I have reported the line to supersonic on multiple occasions and I had been told the problem had been excalated and that a technician would contact me to help resolve the issue.

After months of struggling I decided to look else where and found that I can double my line speed for R20 less at Vox. And when it came to cancel my line I was on hold for an average of about 30mins with hopping up and down the que. The 1 time I phoned I was caller number 1 in the que and dropped to caller number 24. This called occurred on Monday. During this call I requested a call back as I wasn't going to waste my airtime any longer. I received a call back on Wednesday. And no where on supersonic website does it state or assist clients who wish to terminate their contracts I had to receive the email address from 1 of their competitors which I found highly miss leading. I feel they do this as you can only cancel your account as long as you have given a calender month so I reckon they hide this information so they squeeze 2 months out of your subscription.

However since canceling my contract I now have to wait for a cancelation confirmation email from Supersonic so I can get a new ISP. And I've been waiting for this confirmation for over a week which is slowing the process down for myself and my family. And I feel out of spite they have throttled my line for the last month I'm with them as the line speed has dropped to as low as 1mb per second for periods as long as 3 hours.