jJ
jamie J
1 reviews | Active since Mar 2023
22 Mar 2023, 15:02
SUPERSONIC TECNICAL SUPPORT IS USELESS
i have been in contact with the technical support for the pass week and im getting the same response. my internet have been down for a week yesterday and the response i keep getting is that the BN is down due to vandalism. i have requested a technician to come out and re-direct me to another BN and a week later no 1 has contacted me. this is unexpectable.
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Replies (2)
Supersonic 's replyOfficial
22 Mar 2023, 15:21Good day. Our apologies for this experience. An agent will contact you shortly.
Best regards,
Supersonic 's reply22 Mar 2023, 15:21
Official
Good day. Our apologies for this experience. An agent will contact you shortly.
Best regards,
jJ
jamie J's updateReviewer Update
13 Apr 2023, 06:03Today its been a month and still i have no service. To top it all off im being charged for the month of April.
When contacting them yesterday and querying why im being billed if i dont have internet. The consultan responded by saying :
The account departments unfortunately does not credit for down time. I am however escalating to our second line support to assist with the connection issue.
Ive paid march in full and only used it for 13 days. I was told a technician will contact me with feedback, its been a month and nothing.
#supersonicsucks
When contacting them yesterday and querying why im being billed if i dont have internet. The consultan responded by saying :
The account departments unfortunately does not credit for down time. I am however escalating to our second line support to assist with the connection issue.
Ive paid march in full and only used it for 13 days. I was told a technician will contact me with feedback, its been a month and nothing.
#supersonicsucks
jJ
jamie J's update13 Apr 2023, 06:03
Reviewer Update
Today its been a month and still i have no service. To top it all off im being charged for the month of April.
When contacting them yesterday and querying why im being billed if i dont have internet. The consultan responded by saying :
The account departments unfortunately does not credit for down time. I am however escalating to our second line support to assist with the connection issue.
Ive paid march in full and only used it for 13 days. I was told a technician will contact me with feedback, its been a month and nothing.
#supersonicsucks
When contacting them yesterday and querying why im being billed if i dont have internet. The consultan responded by saying :
The account departments unfortunately does not credit for down time. I am however escalating to our second line support to assist with the connection issue.
Ive paid march in full and only used it for 13 days. I was told a technician will contact me with feedback, its been a month and nothing.
#supersonicsucks