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Christa V
1 reviews | Active since Apr 2014
30 Sept 2020, 10:24
Supersonic technical service non existent
What happened at supersonic? The whatsapp tech support was great, technicians came out and problems were addressed. Now suddenly I have to hold for tech help.. spend hours switching modem and fibre box on and off.. disconmect everything from the modem just to prove that the speed is not half of what I am paying for. After many hours on the phone the diagnosis was that the fibre bix has a speed limit and will be addressed within 48hours... which is now almost a month ago. And then I still get billed for the full speed. The company had so much promise but is going down the drain now... what happened? I just got a promise again that my second case number will be handled today still...
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Replies (4)
Supersonic 's replyOfficial
30 Sept 2020, 10:36Hello Christa,
I am so sorry for the inconvenience caused. I have escalated your complaint to a senior agent who will bbe in touch shortly to assist.
Regards
Sandra
I am so sorry for the inconvenience caused. I have escalated your complaint to a senior agent who will bbe in touch shortly to assist.
Regards
Sandra
Supersonic 's reply30 Sept 2020, 10:36
Official
Hello Christa,
I am so sorry for the inconvenience caused. I have escalated your complaint to a senior agent who will bbe in touch shortly to assist.
Regards
Sandra
I am so sorry for the inconvenience caused. I have escalated your complaint to a senior agent who will bbe in touch shortly to assist.
Regards
Sandra
CV
Christa V's updateReviewer Update
06 Oct 2020, 10:45Really there is no use in replying to the Hello Peter complaints and agents even contacting me, if nothing is being done about the issue?? Also no feedback on what the cause of the delay is? I am waiting more than a month now for the speed being fixed to match the contract that I am paying for every month. No action. The case number seems to go straight into the bin. Supersonic showed so much promise and the word was that it is the best fibre internet provider ... not anymore! Was there a management takover? There seems to be NO management at the moment. And today the phone lines are not even working anymore. Is the company closing down?
CV
Christa V's update06 Oct 2020, 10:45
Reviewer Update
Really there is no use in replying to the Hello Peter complaints and agents even contacting me, if nothing is being done about the issue?? Also no feedback on what the cause of the delay is? I am waiting more than a month now for the speed being fixed to match the contract that I am paying for every month. No action. The case number seems to go straight into the bin. Supersonic showed so much promise and the word was that it is the best fibre internet provider ... not anymore! Was there a management takover? There seems to be NO management at the moment. And today the phone lines are not even working anymore. Is the company closing down?
CV
Christa V's updateReviewer Update
08 Oct 2020, 14:38My internet speed problem, which everybody agrees is just a setting that needs to change on supersonic side, is now a month outstanding. I have contacted tech service, spent hours to each time again convince the tech support person that download speed of 50mb/s is NOT 'quite good' if I am paying for 100mb/s, I have been contacted twice by people who promised to 'escalate' the problem... no action. This is just becomming way too much frustration for what it is worth. Why can' t Supersonic just once try to be Super again and either do something to resolve the issues or make a public statement to inform clients what went wrong, or fire management or DO SOMETHING!
CV
Christa V's update08 Oct 2020, 14:38
Reviewer Update
My internet speed problem, which everybody agrees is just a setting that needs to change on supersonic side, is now a month outstanding. I have contacted tech service, spent hours to each time again convince the tech support person that download speed of 50mb/s is NOT 'quite good' if I am paying for 100mb/s, I have been contacted twice by people who promised to 'escalate' the problem... no action. This is just becomming way too much frustration for what it is worth. Why can' t Supersonic just once try to be Super again and either do something to resolve the issues or make a public statement to inform clients what went wrong, or fire management or DO SOMETHING!
CV
Christa V's updateReviewer Update
08 Oct 2020, 16:18Thank you! My speed is fixed. Seems Supersonic can still be super!! All the best to the company. I hope.you can sort out the issues and get only 5 star reviews!!
I am not sure how to change my star rating.. but anyway, supersonic is now back to 5 starts for me!
I am not sure how to change my star rating.. but anyway, supersonic is now back to 5 starts for me!
CV
Christa V's update08 Oct 2020, 16:18
Reviewer Update
Thank you! My speed is fixed. Seems Supersonic can still be super!! All the best to the company. I hope.you can sort out the issues and get only 5 star reviews!!
I am not sure how to change my star rating.. but anyway, supersonic is now back to 5 starts for me!
I am not sure how to change my star rating.. but anyway, supersonic is now back to 5 starts for me!