Supersonic Support up to dust.

I ordered a 5g WiFi & Router package. It was delivered Wednesday, 5 Feb 25. All good. Then it turns out the Sim card was not activated. It took me 3 phone calls to get it sorted. Now the Router is connected without Internet. And another couple of phonecalls later, we still do not have internet connection. But the money was paid upfront. How is this going to be corrected?? I would like to believe they will contact me ***).