KK
Kim K

1 reviews | Active since Feb 2011

25 Jul 2024, 18:17

******* Supersonic Support & Fibre

Less than 1 star. 🌟 I’m at a loss, spent over an hour on hold for your support desk. Being charged over R700.00 a month. My speed test is dismal.Jitter 504ms, download 0,4mpps, upload 47.5mpps. It’s impossible to watch anything on TV, the quality is shocking and it constantly buffers. Your WhatsApp support line has never worked, standard response is: “Please be advised that we are currently experiencing higher call volumes than usual. Kindly bear with us as you may experience some delays in our response times. We sincerely apologise for any inconvenience this may cause. Thank you for your patience and understanding.“

Your social media pages, have so many unhappy customers. I don’t think you really care!!

Your client zone: still waiting for a reset link, it’s never worked.

After 3 years of being a customer, I’m so over your less than worth it service.

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