JS
Joshua S
1 reviews | Active since Oct 2014
20 Aug 2021, 13:58
Supersonic support
There after-sales support is non-existent. We have been down for 4 days and every time we call in to check progress we have to start from scratch and log a whole new ticket. They will promise to call you back and they will promise to send someone out and each time they do not follow through on their promises. In terms of connectivity, when it is operational of course, the line has massive amounts of jitter and good luck working from home using them as an ISP as the connection drops intermittently but on a daily basis.
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Replies (3)
Supersonic 's replyOfficial
20 Aug 2021, 16:22Good day Joshua.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply20 Aug 2021, 16:22
Official
Good day Joshua.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
JS
Joshua S's updateReviewer Update
20 Aug 2021, 16:34Hi Nonhlanhla, Happy that you will be looking into my query but what information are you going to use to identify the issue that I am experiencing? Surely you need a reference or ID?
This is my inherent issue with SuperSonic, when I call in to find out when the issue will be resolved everyone is keen to say they will help but then do not actually do anything.
With that in mind I am happy to share the info required, what do you need?
This is my inherent issue with SuperSonic, when I call in to find out when the issue will be resolved everyone is keen to say they will help but then do not actually do anything.
With that in mind I am happy to share the info required, what do you need?
JS
Joshua S's update20 Aug 2021, 16:34
Reviewer Update
Hi Nonhlanhla, Happy that you will be looking into my query but what information are you going to use to identify the issue that I am experiencing? Surely you need a reference or ID?
This is my inherent issue with SuperSonic, when I call in to find out when the issue will be resolved everyone is keen to say they will help but then do not actually do anything.
With that in mind I am happy to share the info required, what do you need?
This is my inherent issue with SuperSonic, when I call in to find out when the issue will be resolved everyone is keen to say they will help but then do not actually do anything.
With that in mind I am happy to share the info required, what do you need?
Supersonic 's replyOfficial
20 Aug 2021, 17:15Hi Joshua.
Thank you for taking my call. As discussed, I will follow up with you regarding the tech visit on Sundat afternoon. Have a wonderful weekend.
Kind regards, Nonhlanhla
Thank you for taking my call. As discussed, I will follow up with you regarding the tech visit on Sundat afternoon. Have a wonderful weekend.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply20 Aug 2021, 17:15
Official
Hi Joshua.
Thank you for taking my call. As discussed, I will follow up with you regarding the tech visit on Sundat afternoon. Have a wonderful weekend.
Kind regards, Nonhlanhla
Thank you for taking my call. As discussed, I will follow up with you regarding the tech visit on Sundat afternoon. Have a wonderful weekend.
Kind regards, Nonhlanhla
Best regards,